Return/Exchange Policy
At Glerc, we want every customer to have a fantastic online shopping experience. That's why we're dedicated to providing top-notch return and exchange services, especially when it comes to issues related to product quality.
On regular days, after you receive your order, Glerc provides a 30-day unconditional return and exchange service for products with quality defects. This includes a free return label. Please be aware that for returns and exchanges requested after 30 days, we won't accept them unless they are related to quality issues.
Extended Holiday Returns
Glerc fully guarantees the quality of normal products purchased during this period. If you have any questions or need assistance, don't hesitate to contact us at support@glercbikes.com
Clearance Product Return Policy:
Clearance products are unique and offered at significantly reduced prices due to their special nature. Therefore, all sales of clearance products are considered final, and we do not accept returns or exchanges for these items. Please rest assured that each clearance product undergoes rigorous quality checks to ensure it meets our standards. If you receive a damaged or defective clearance item, please contact our customer service team at support@glercbikes.com, and we will assist you accordingly.
Always contact us first
Always contact us first so we can see how best to help you. support@glercbikes.com
If we agree there’s an issue we’re responsible for, we’ll discuss how best to resolve it for you.
Solutions may include using your local bike shop, a third party service partner or us sending out a replacement part or product to you.
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Bike Warranty
Frames:
Your Glerc frames and forks is supplied with a lifetime warranty against material and workmanship faults. If it gets scratched from normal day to day use, knocked over, weathered from locking up outside, or damaged by impact, that’s not covered. The warranty is expressly limited to the frames and forks not incidentals or associated costs (for example, labour and postage). That said, we’ll always try to be reasonable and help out where we can with any issues.
Bike Parts:
Your Glerc bike parts are covered with a 2 years warranty against material and workmanship faults. However on a bike, even a GLERC bike, in normal daily use things will show wear. This wear is not covered by a warranty. Tyres, pads, cables, chains, grips and saddles (to name a few) are all ‘wear’ parts so they need to be looked after, kept clean and properly adjusted, and replaced from time to time.
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